Customer complaint

Research on the Customer Complaint and its Management

顾客投诉及其管理研究

Factory has documented customer complaint system and documented recall program .

工厂是否建立了顾客投诉体系及产品召回程序。

The Framework and Tactic of Information System in Customer Complaint Management

用户抱怨管理信息系统的框架和策略研究

An Empirical Analysis on Relationship between Customer Complaint Handling Quality and Customer Equity Value

顾客抱怨处理质量与顾客资产价值关系的实证分析

Drive the improvement through customer complaint and product return ;

通过客户抱怨与退货驱动质量改进；

A Study on Customer Complaint Management Systems in Customer Satisfaction-Oriented Service Firms

顾客满意导向的服务企业顾客抱怨管理体系分析

Management of Customer Complaint in Hotel Industry

酒店行业对顾客抱怨的管理

It mainly discusses about customer complaint management , process reengineering , and enterprise management informationization .

本文首先论述了客户投诉管理、流程重组和企业管理信息化的主要理论思想。

The manufacturer shall maintain records of all customer complaint investigations .

制造业者应维持所有客户投诉调查的纪录。

Handle customer complaint , including quality problem investigation , corrective action plan follow up .

处理消费者投诉，包括质量问题调查和改进计划跟进。

This software system has good feedback in test running and apparently improved the customer complaint management efficiency and quality .

该软件系统采目前试运行效果良好，极大提高了客户诉求管理的效率与质量。

The Empirical Analysis of the Relationship between Customer Complaint Satisfaction and Customer Loyalty Based on the Justice Theory

基于感知公平的顾客抱怨处理满意度与顾客忠诚之间关系的实证研究

Jeff works in a busy office answering customer complaint calls all day .

Jeff在一个忙碌的办公中室工作，整天要接到客户投诉。

Analysis of Customer Complaint

顾客投诉分析

A Study on the Satisfaction-based Customer Complaint Model

基于满意度的顾客抱怨模型研究

Check error and customer complaint .

检查故障和客户抱怨。

The field operating shows that the system reached the ideal results of zero customer complaint with the robustness implementation .

系统在上海移动的运营结果表明，采用这种顽健性设计的系统基本上达到了用户零投诉的最佳效果。

Customer complaint shot up60 % last year according to new numbers from the Airline Quality Survey .

根据航空质量调查提供的数据，去年，航空公司收到的客户投诉上升了60%。

Budget hotel is just right for a single customer complaint handling but their service recovery is not systematic .

经济型酒店对顾客的抱怨只是进行单一地处理，并没有将服务补救系统化。

Fault tree analysis and cause-effect diagram as reference , the root cause analysis method on the customer complaint is designed .

参考借鉴了故障树分析和因果图，对顾客投诉根本原因分析方法提出了整体设计。

The " Dummies " books were inspired by a customer complaint .

《傻瓜丛书》的灵感来自一位顾客的抱怨。

The customer complaint will cause the service business enterprise image damaged with affect the customer to the loyalty of the service business enterprise .

顾客抱怨会导致服务企业形象受损和影响顾客对服务企业的忠诚。

The first exception is where the adjustment is done to settle a customer complaint in favor of the customer .

第一个例外是当这种调整是为了解决客户的投诉并有利于客户的。

Also , the significant relationship between dissatisfaction leading to customer complaint behavior and customer repurchase intentions are also found in this study .

另外，顾客不满所导致的抱怨行为对其重复购买意向的显著影响也在本研究中得到了验证。

After the optimization program was completed , through the monitoring system performance and network alarm information , customer complaint information , to test and evaluate of network .

优化方案实施完成后，通过监控系统性能指标和网络告警信息、用户投诉信息等情况，对网络进行测试和评估。

If any customer complaint is not followed by corrective and / or preventive action , the reason shall be recorded .

如客户投诉未依矫正与预防措施处理者，应将原因加以记录。

Effectively managing customer complaint is important for enhancing customer satisfaction , improving service design and service quality , and establishing and maintaining long-term customer relationships .

本文认为，有效的顾客抱怨管理对于化解顾客不满情绪，持续改进服务设计和提高服务质量，建立和维持与顾客的长期关系具有十分重要的意义。

Customer complaint is the signal of customerdissatisfaction ; it also could be a harbinger of the loss of customers .

顾客抱怨既是顾客不满意的信号，也可能是顾客流失的预兆。

In the research on customer complaint behavior ( CCB ), it is vital to explain the relationship between customer dissatisfaction and CCB .

在顾客抱怨行为的研究中，厘清顾客不满意与抱怨行为之间的联系是理解顾客抱怨行为的关键。

Customer complaint is the psychological receipt and reaction when the customer 's request is in poor satisfaction and the contentment of the customer is very low .

顾客抱怨是指顾客对其要求已被满足的程度的感受比较差，顾客满意度很低时，产生的心理感受以及做出的反应。